Hospitality management and digital transformation : balancing efficiency, agility and guest experience in the era of disruption / Richard Busulwa, Nina Evans, Aaron Oh, Moon Kang
Series: Business and digital transformationPublisher: Abingdon, Oxon ; New York, NY : Routledge, 2021Copyright date: ©2021Description: xviii, 241 pages : illustrations ; 25 cmContent type:- text
- still image
- unmediated
- volume
- 9780367343521
- 338.4791068 .B982 2021
- TX911.3.M27 B87 2021
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Print Materials | Main Library Senior High School | 338.4791068 .B982 2021 (Browse shelf(Opens below)) | Available | 0126575 |
Includes bibliographical references and index
Part I. Digital technology advancements, digital disruption, and digital business transformation. Introduction and need for this book ; IT, information systems, strategic information systems, and digital technologies ; Digital technology advancements and digital disruption : game-changing opportunities and existential threats ; Digital business, the digital business imperative, and digital business transformation -- Part II. Digital disruption and digital transformation in the hospitality and leisure industry. Digital disruption and digital transformation in the hospitality and leisure industry ; Impact of digital disruption and digital transformation on hospitality and leisure managers -- Part III. Leveraging digital technologies to thrive in the digital era : roles of hospitality and leisure managers. Roles of hospitality and leisure managers in digital business transformation strategy, digital business strategy, digital innovation, digital learning, adaptability, and agility ; Role of hospitality and leisure managers in digital customer engagement, digital stakeholder engagement, and digital customer experience ; Role of hospitality and leisure managers in enterprise architecture, technology sourcing, data analytics, and data management ; Role of hospitality and leisure managers in cybersecurity, information privacy, and digital ethics ; Role of hospitality and leisure managers in digital leadership, accelerated change and transformation, digital risk management, and digital governance -- Part IV. Keeping up with digital technology advancements. Keeping up with digital technology advancements -- Part V. Digital technologies dive deep. Data, data management, data analytics, and data science technologies ; Internet of things (IoT) technologies ; Artificial intelligence (AI) technologies ; Video analytics, computer vision, and virtual reality technologies ; Robotics, drones, and 3D/4D printing technologies ; Network and connectivity technologies ; Blockchain and other distributed ledger technologies
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Text in English
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