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Hospitality management and digital transformation : balancing efficiency, agility and guest experience in the era of disruption / Richard Busulwa, Nina Evans, Aaron Oh, Moon Kang

By: Contributor(s): Series: Business and digital transformationPublisher: Abingdon, Oxon ; New York, NY : Routledge, 2021Copyright date: ©2021Description: xviii, 241 pages : illustrations ; 25 cmContent type:
  • text
  • still image
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780367343521
Subject(s): DDC classification:
  • 338.4791068 .B982 2021
LOC classification:
  • TX911.3.M27 B87 2021
Contents:
Part I. Digital technology advancements, digital disruption, and digital business transformation. Introduction and need for this book ; IT, information systems, strategic information systems, and digital technologies ; Digital technology advancements and digital disruption : game-changing opportunities and existential threats ; Digital business, the digital business imperative, and digital business transformation -- Part II. Digital disruption and digital transformation in the hospitality and leisure industry. Digital disruption and digital transformation in the hospitality and leisure industry ; Impact of digital disruption and digital transformation on hospitality and leisure managers -- Part III. Leveraging digital technologies to thrive in the digital era : roles of hospitality and leisure managers. Roles of hospitality and leisure managers in digital business transformation strategy, digital business strategy, digital innovation, digital learning, adaptability, and agility ; Role of hospitality and leisure managers in digital customer engagement, digital stakeholder engagement, and digital customer experience ; Role of hospitality and leisure managers in enterprise architecture, technology sourcing, data analytics, and data management ; Role of hospitality and leisure managers in cybersecurity, information privacy, and digital ethics ; Role of hospitality and leisure managers in digital leadership, accelerated change and transformation, digital risk management, and digital governance -- Part IV. Keeping up with digital technology advancements. Keeping up with digital technology advancements -- Part V. Digital technologies dive deep. Data, data management, data analytics, and data science technologies ; Internet of things (IoT) technologies ; Artificial intelligence (AI) technologies ; Video analytics, computer vision, and virtual reality technologies ; Robotics, drones, and 3D/4D printing technologies ; Network and connectivity technologies ; Blockchain and other distributed ledger technologies
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Print Materials Main Library Senior High School 338.4791068 .B982 2021 (Browse shelf(Opens below)) Available 0126575

Includes bibliographical references and index

Part I. Digital technology advancements, digital disruption, and digital business transformation. Introduction and need for this book ; IT, information systems, strategic information systems, and digital technologies ; Digital technology advancements and digital disruption : game-changing opportunities and existential threats ; Digital business, the digital business imperative, and digital business transformation -- Part II. Digital disruption and digital transformation in the hospitality and leisure industry. Digital disruption and digital transformation in the hospitality and leisure industry ; Impact of digital disruption and digital transformation on hospitality and leisure managers -- Part III. Leveraging digital technologies to thrive in the digital era : roles of hospitality and leisure managers. Roles of hospitality and leisure managers in digital business transformation strategy, digital business strategy, digital innovation, digital learning, adaptability, and agility ; Role of hospitality and leisure managers in digital customer engagement, digital stakeholder engagement, and digital customer experience ; Role of hospitality and leisure managers in enterprise architecture, technology sourcing, data analytics, and data management ; Role of hospitality and leisure managers in cybersecurity, information privacy, and digital ethics ; Role of hospitality and leisure managers in digital leadership, accelerated change and transformation, digital risk management, and digital governance -- Part IV. Keeping up with digital technology advancements. Keeping up with digital technology advancements -- Part V. Digital technologies dive deep. Data, data management, data analytics, and data science technologies ; Internet of things (IoT) technologies ; Artificial intelligence (AI) technologies ; Video analytics, computer vision, and virtual reality technologies ; Robotics, drones, and 3D/4D printing technologies ; Network and connectivity technologies ; Blockchain and other distributed ledger technologies

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