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The Southwest Airlines Way : using the power of relationships to achieve high performance / Jody Hoffer Gittell. by Publisher: MA : McGraw-Hill, 2002.
Availability: Items available for loan: Main Library (1)Call number: 387.742/G536 2003.

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The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland [ed]. by Publisher: MA : McGraw-Hill, 2002.
Availability: Items available for loan: Main Library (1)Call number: 658.812/F854 2002.

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Leadership when the the heat's on / Danny Cox, John Hoover. by Publisher: MA : McGraw-Hill, 2002.
Availability: Items available for loan: Main Library (1)Call number: 658.4092/C877 2002.

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Security planning and disaster recovery / Eric Maiwald and William Siegleinches by Publisher: MA : McGraw-Hill, 2002.
Availability: Items available for loan: Main Library (1)Call number: 658.478/M232 2002.

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Managerial accounting : creating value in a dynamic business environment / Ronald W. Hilton. by
Edition: 5th ed.Int'l ed.
Publisher: MA : McGraw-Hill, 2002.
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