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Influencer : the power to change anything / Kerry Patterson...et.al.. by Publisher: NY : McGraw-Hill,
Availability: Items available for loan: Graduate School Library (1)Call number: 153.85/P317 2008. Not available: Main Library: In transit (1).

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Crucial confrontations : tools for resolving : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson...et.al.. by Publisher: NY : McGraw-Hill, [2005]Copyright date: copyright 2005
Availability: Items available for loan: Graduate School Library (1)Call number: 158.2/P317 2005.

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Crucial conversations : tools for talking when stakes are high / Kerry Patterson. by Publisher: MA : McGraw-Hill, c2002.
Availability: Items available for loan: Graduate School Library (1)Call number: 153.6/P317 c2002. Main Library (1)Call number: 153.6/P317 c2002.

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