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		No cover image available The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. by Laughlin, Sara,d1949- Wilson, Ray W Availability: Items available for loan: Main Library (1)Call number: 025.1/L374 2008. Place hold Add to cart (remove)
		Measuring customer satisfaction / Richard F. Gerson. by Gerson, Richard F Series: A Fifty-minute series bookPublisher: Menlo Park, CA : Crisp Learning, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812/G382 2005. Place hold Add to cart (remove)

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