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UP your service! : INSIGHTS : true stories of winners and losers in the quest for superior service / Ron Kaufman. by Publisher: Singapore : Ron Kauman, [2002]Copyright date: copyright 2002
Availability: Items available for loan: Elementary School Library (1)Call number: 658.812/K21 2002. Graduate School Library (1)Call number: 658.812/K21 2002. High School Library (1)Call number: 658.812/K21 2002. Main Library (1)Call number: 658.812/K21 2002.

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UP your service!: strategies and action steps to delight your customer NOW! / Ron Kaufman. by Publisher: Singapore: Ron Kauman, [2002]Copyright date: copyright 2002
Availability: Items available for loan: Graduate School Library (2)Call number: 658.8/K21 2002, ... Main Library (1)Call number: 658.8/K21 2002.

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The manager's pocket guide to systems thinking and learning / Stephen G. Haines. by Amherst, MA : HRD press, c1998Amherst, MA : HRD press, c1998
Availability: Items available for loan: Graduate School Library (1)Call number: 658.3124/H153 1998.

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Welcome to the revolution; managing paradox in the 21st century / Cannon, Tom by Language: English Publisher: London : Pitman Publ., [1996]Copyright date: copyright 1996
Availability: Items available for loan: Graduate School Library (1)Call number: 658.406/C164 c1996.

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