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Total quality management / James R. Evans, William M. Lindsay.

By: Contributor(s): Copyright date: Pasig City, Philippines : Cengage Learning Asia Pte Ltd (Philippine Branch), c2014Edition: Philippine ninth editionDescription: 1 volume [various pagings] ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9789814633314
Subject(s): DDC classification:
  • 658.4013 .Ev92 2014
Summary: "This edition of Total Quality Management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Baldrige Criteria, while providing a foundation for understanding and applying Six Sigma. All chapters have been updated to provide the most current coverage available. It includes many new and interesting Quality in Practice cases and a wide variety of examples from organizations around the world emphasize the importance of quality in the global economy and added or replaced many end-of-chapter cases. Some highlights included: - Contrasts and comparisons of Baldrige, iSO 9000, and Six Sigma in the managerial chapters of the book. - Student-friendly layout highlighting important concepts. - Text coverage of most of the body of knowledge (BOK) required for ASQ certification as a Certified Quality Manager." -- Provided by the author.
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Holdings
Item type Current library Call number Status Date due Barcode
Reserved Books Main Library Filipiniana Section 658.4013 .Ev92 2014 (Browse shelf(Opens below)) Available 0120995

Includes bibliographical references and index.

"This edition of Total Quality Management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Baldrige Criteria, while providing a foundation for understanding and applying Six Sigma. All chapters have been updated to provide the most current coverage available. It includes many new and interesting Quality in Practice cases and a wide variety of examples from organizations around the world emphasize the importance of quality in the global economy and added or replaced many end-of-chapter cases. Some highlights included: - Contrasts and comparisons of Baldrige, iSO 9000, and Six Sigma in the managerial chapters of the book. - Student-friendly layout highlighting important concepts. - Text coverage of most of the body of knowledge (BOK) required for ASQ certification as a Certified Quality Manager." -- Provided by the author.

Adult

Text in English

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