"Printable workbook included in the DVD" -- Cover

"Hotel management refers to the study of professional management techniques with regards to hotel administration and catering. With an increase in the number of tourists, the hotel management is an industry that has witnessed a steep rise, and is expected to show steady growth and progress in the years to come. A hotel or suite is usually managed and administered by a team of professionals who have a background in hotel management. Managing a hotel and restaurant requires knowledge and skills within a wide variety of fields. The book contains subjects that will address the needs in the hospitality industry, such as culinary, front office, tourism, resort and hotel operations. Hotel and restaurant attendant - applies basic techniques in performing prescribed range of specific functions in the areas of Food and Beverage, Front Office and Housekeeping Operations as required in accommodation, food and beverages enterprises; undertakes planning and initiation of alternative approaches to skills and knowledge applications across a board range of technical and procedural requirements. The book comes with a companion dvd for rich learning experience. The dvd is also a useful tool for teachers to teach with digital resources in classroom and do a great job of illustrating skills and techniques that are otherwise difficult to explain."-- Provided by publisher.

Text in English