MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02038nam a2200325Ii 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
14011 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
JRU |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100623s2005 us||||| |||| 00| 0 eng d |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| LC control number |
139303 |
| 040 ## - CATALOGING SOURCE |
|---|
| Description conventions |
rda |
| Transcribing agency |
|
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Crucial confrontations : |
| Remainder of title |
tools for resolving : |
| -- |
tools for resolving broken promises, violated expectations, and bad behavior / |
| Statement of responsibility, etc. |
Kerry Patterson...et.al.. |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Patterson, Kerry |
| 9 (RLIN) |
75658 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
158.2 |
| Item number |
P317 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
978-0-07-144652-5 |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
NY : |
| Name of producer, publisher, distributor, manufacturer |
McGraw-Hill, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2005] |
|
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
copyright 2005 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 284 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes bibliographical references pages 271-272 and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance and accounting for most divorces. This book teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.--From publisher description. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal confrontation. |
| 9 (RLIN) |
60885 |
|
|---|
| Topical term or geographic name as entry element |
Interpersonal communication. |
| 9 (RLIN) |
57330 |
|
|---|
| Topical term or geographic name as entry element |
Interpersonal relations. |
| 9 (RLIN) |
31383 |
|
|---|
| Topical term or geographic name as entry element |
APPLIED PSYCHOLOGY |
| 9 (RLIN) |
24017 |
| 959 ## - |
|---|
| -- |
06/16/2010& |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Newspapers |
| Source of classification or shelving scheme |
Dewey Decimal Classification |