UP your service!: strategies and action steps to delight your customer NOW! / (Record no. 113321)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00962nam a2200325Ii 4500 |
| 001 - CONTROL NUMBER | |
| control field | 3700 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | JRU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170807121756.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060106s2002 ph||||| |||| 00| 0 eng d |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] | |
| LC control number | 113321 |
| 040 ## - CATALOGING SOURCE | |
| Description conventions | rda |
| Transcribing agency | |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kaufman, Ron |
| 9 (RLIN) | 84888 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | K21 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 981-05-2959-7 |
| 245 ## - TITLE STATEMENT | |
| Title | UP your service!: strategies and action steps to delight your customer NOW! / |
| Statement of responsibility, etc. | Ron Kaufman. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Singapore: |
| Name of producer, publisher, distributor, manufacturer | Ron Kauman, |
| Date of production, publication, distribution, manufacture, or copyright notice | [2002] |
| Date of production, publication, distribution, manufacture, or copyright notice | copyright 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxii, 296p. : illustrations ; |
| Dimensions | 23 cm. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | unmediated |
| Media type code | n |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Carrier type code | nc |
| Source | rdacarrier |
| 500 ## - GENERAL NOTE | |
| General note | Has index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer service. |
| 9 (RLIN) | 50576 |
| Topical term or geographic name as entry element | Marketing and sales. |
| 9 (RLIN) | 84889 |
| Topical term or geographic name as entry element | Management. |
| 9 (RLIN) | 23924 |
| Topical term or geographic name as entry element | Self-improvement. |
| 9 (RLIN) | 83827 |
| Topical term or geographic name as entry element | GENERAL MANAGEMENT |
| 9 (RLIN) | 23003 |
| 959 ## - | |
| -- | 09/13/2005& |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Newspapers |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Damaged status | Use restrictions | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Shelving control number | Total Checkouts | Total Renewals | Total Holds | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Graduate School Library | Graduate School Library | Master in Business Administration | 09/13/2005 | Donated | 0.00 | 658.8/K21 2002 | 0093880 | 10/05/2011 | 0.00 | 10/05/2011 | Print Materials | |||||||||
| Graduate School Library | Graduate School Library | Master in Business Administration | 09/13/2005 | Donated | 0.00 | 658.8/K21 2002 | 0092746 | 10/05/2011 | 0.00 | 10/05/2011 | Print Materials | |||||||||
| Main Library | Main Library | General Circulation | 09/13/2005 | Donated | 0.00 | 658.8/K21 2002 | 0093002 | 10/09/2023 | 0.00 | 10/05/2011 | Print Materials |