Understanding and managing customers / (Record no. 112948)

MARC details
000 -LEADER
fixed length control field 00963nam a2200325Ii 4500
001 - CONTROL NUMBER
control field 3327
003 - CONTROL NUMBER IDENTIFIER
control field JRU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161023092601.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160927b2004 ph ||||| |||| 00| 0 eng d
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE]
LC control number 112948
040 ## - CATALOGING SOURCE
Description conventions rda
Transcribing agency
Language of cataloging eng
245 ## - TITLE STATEMENT
Title Understanding and managing customers /
Statement of responsibility, etc. edited by Isobel Doole, Peter Lancaster and Robin Lowe.
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number D691
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-273-68562-7
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture London:
Name of producer, publisher, distributor, manufacturer Pearson Education,
Date of production, publication, distribution, manufacture, or copyright notice [2004]
Date of production, publication, distribution, manufacture, or copyright notice copyright 2004
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 340 pages :
Other physical details illustrations ;
Dimensions 25 cm.
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
500 ## - GENERAL NOTE
General note Has index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 61442
Topical term or geographic name as entry element GENERAL MANAGEMENT
9 (RLIN) 23003
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Doole, Isobel
9 (RLIN) 63189
Personal name Lancaster, Peter
9 (RLIN) 84232
Personal name Lowe, Robin
9 (RLIN) 63191
959 ## -
-- 08/17/2005&
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Print Materials
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Damaged status Use restrictions Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Shelving control number Total Checkouts Total Renewals Total Holds Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
        Main Library Main Library General Circulation 08/17/2005 Purchased 4458.09   1     658.812/D691 2004 0092359 08/11/2017 08/08/2017 0.00 10/05/2011 Print Materials