Managing quality customer service :
Martin, William B.
Managing quality customer service : a practical guide for establishing a service operation / William B. Martinches - 94 pages : illustrations ; 25 cm. - A Crisp fifty-minute series .
0-931961-83-1
Customer services--Management.
Customer relations.
GENERAL MANAGEMENT
658.812 / M383
Managing quality customer service : a practical guide for establishing a service operation / William B. Martinches - 94 pages : illustrations ; 25 cm. - A Crisp fifty-minute series .
0-931961-83-1
Customer services--Management.
Customer relations.
GENERAL MANAGEMENT
658.812 / M383