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Customer service :

Lucas, Robert W.

Customer service : skills for success / Robert W. Lucas. - 4th ed. - xix, 294 pages : illustrations ; 25 cm.

Has index.

ISBN: 978-007-127750-1

Subjects--Topical Terms:
Customer service--Management.
GENERAL MANAGEMENT

Dewey Class. No.: 658.812 / L934

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