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Love thy customer :

Brinkman, Rick

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to please customers / Rick Brinkman and Rick Kirschner. - 133 pages ; 23 cm.

ISBN: 0-07-144802-0

Subjects--Topical Terms:
Customer services.
GENERAL MANAGEMENT

Dewey Class. No.: 658.812 / B858

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