The best service is no service :
Price, Bill,d1950-
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe.
Includes bibliographical references and index.
Challenge customer demand for service instead of coping with demand -- Eliminate dumb contacts instead of handling them again, and again -- Create engaging self-service instead of contact prevention -- Be proactive instead of waiting to respond -- Make it really easy to contact your company instead of dodging the bullet -- Own the actions across the organization instead of blaming customer service -- Listen and act instead of letting customer insights slip away -- Deliver great service experiences how to delight customers with awesome support when they need it -- Appendix A : Best service survey -- Appendix B: Glossary.
9780470189085
Consumer satisfaction.
Customer services--Management.
Service industries--Customer services.
Service industries--Management.
GENERAL MANAGEMENT
658.812 / P945
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe.
Includes bibliographical references and index.
Challenge customer demand for service instead of coping with demand -- Eliminate dumb contacts instead of handling them again, and again -- Create engaging self-service instead of contact prevention -- Be proactive instead of waiting to respond -- Make it really easy to contact your company instead of dodging the bullet -- Own the actions across the organization instead of blaming customer service -- Listen and act instead of letting customer insights slip away -- Deliver great service experiences how to delight customers with awesome support when they need it -- Appendix A : Best service survey -- Appendix B: Glossary.
9780470189085
Consumer satisfaction.
Customer services--Management.
Service industries--Customer services.
Service industries--Management.
GENERAL MANAGEMENT
658.812 / P945