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Secret service:

DiJulius, John R., III

Secret service: hidden systems that deliver unforgettable customer service / John R. DiJulius III. - xix, 172p.; 23cm.

ISBN: 0-8144-7171-4

Subjects--Topical Terms:
Customer service.
Customer satisfaction.
Customer loyalty
GENERAL MANAGEMENT

Dewey Class. No.: 658.812 / D575

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