000			01521nam a22003377a 4500
999			_c188780 _d188780
003			PILC
005			20171201162819.0
008			171110b xxu||||| |||| 00| 0 eng d
020			_a9781107022454
020			_a9781107652071
040			_aDLC _beng _cJRU Library _erda
050			_aHD9720.5 _b.F567 2012
082			_a658.4012 _b.F529 2012
100			_aFischer, Thomas, _9127832 _d1959-
245			_aService business development : _bstrategies for value creation in manufacturing firms / _cThomas Fischer, Heiko Gebauer and Elgar Fleisch
264			_aNew York : _bCambridge University Press, _c2012.
300			_axx, 298 pages ; _c24 cm
336			_atext
337			_aunmediated
338			_avolume
504			_aIncludes bibliographical references and index.
520			_a"This book provides academics and business professionals with a through overview of the strategies available for value creation through service business development. It features case studies and covers a wide range of topics, including emerging issues such as service business in small and medium-sized companies, business innovation through services and the impact of rapidly growing Asian markets." - Provided by publisher.
521			_aAdult
546			_aText in English
650			_aManufacturing industries _xManagement. _977471
650			_aService industries. _966805
650			_aCustomer services. _961442
700			_aGebauer, Heiko. _9127834
700			_aFleisch, Elgar. _9127835
942			_2ddc _cPT