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Customer service : a practical approach / Elaine K. Harris. by
Edition: 3rd ed.
Publisher: Upper Saddle River, NJ : Prentice Hall, [2003]Copyright date: copyright 2003
Availability: Items available for loan: Main Library (1)Call number: 658.812 /H313 2003.

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Customer service for hospitality and tourism / Simon and Louise Hudson. by
Edition: Second edition
Copyright date: Oxford, UK : Goodfellow Publishers Ltd, c2017
Availability: Items available for loan: Main Library (1)Call number: 658.8 .H886 2017.

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