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Services marketing : integrated customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by
Edition: 6th ed.
Publisher: New York : McGraw Hill, 2013
Availability: Items available for loan: Main Library (1)Call number: 658.8 .Z48 2013.

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson. by Publisher: New York : American Management Association, 2012
Availability: Items available for loan: Main Library (1)Call number: 658.812 .Ev93 2012.

Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King by Publisher: NY : McGraw Hill, 2012
Availability: Items available for loan: Main Library (1)Call number: 658.812 .Im32 2012.

Customer service : skills for success / Robert W. Lucas by Series: Connect, Learn, Succeed
Edition: 5th ed.
Publisher: NY : McGraw Hill, 2012
Availability: Items available for loan: Main Library (1)Call number: 658.812 .L933 2012.

The relationship edge : the key to strategic influence and selling success by Publisher: Hoboken, N.J. : Wiley, 2011
Availability: Items available for loan: Main Library (1)Call number: 650.13 .Ac189 2011.

Customer care excellence : how to create an effective customer focus / Sarah Cook by
Edition: 6th ed.
Publisher: UK : Kogan Page, 2011
Availability: Items available for loan: Main Library (1)Call number: 658.812 .C771 2011.

Customer service training 101 : quick and easy techniques that get great results / Renee Evenson by
Edition: 2nd ed.
Publisher: NY : Amacom, 2011
Availability: Items available for loan: Main Library (1)Call number: 658.812 .Ev93 2011.

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by
Edition: 5th, int'l ed.
Publisher: Massachusetts : McGraw Hill, 2010
Availability: Items available for loan: Main Library (1)Call number: 658.8 Z48 2010.

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to please customers / Rick Brinkman and Rick Kirschner. by Publisher: NY : McGraw-Hill, [2006]Copyright date: copyright 2006
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/B858 2006. Main Library (1)Call number: 658.812/B858 2006.

How to turn customer service into customer sales : attracting new customers, training and motivating staff and turning complaints into orders / Bernard Katz. Publisher: IN : Jaico, [2005]Copyright date: copyright 2005
Availability: Items available for loan: Main Library (1)Call number: 658.812/K19 2005.

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