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Calming upset customers / Rebecca L. Morgan. by Series: A fifty-minute series book
Edition: Revised ed.
Publisher: Menlo Park, CA : Crisp Learning, [1996]Copyright date: copyright 1996
Availability: Items available for loan: Main Library (1)Call number: 658.812/M849 1996.

Services marketing in asia; managing people, technology and strategy / Christopher Lovelock, Jochen Wirtz, Hean Tat Keh. by Publisher: Q.C. : JMress, c2002.
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/L911 2002.

Services marketing / Raymond P. Fisk, Steohen J. Grove, Joby John. [Professor of Marketing] by
Edition: Fourth Philippine edition 1st Philippine reprint 2014
Pasig City, Philippines : Cengage Learning Asia Pte Ltd (Philippine Branch), 2014
Other title:
  • Services marketing : an interactive approach /
Availability: Items available for loan: Main Library (1)Call number: 658.8 .F539 2014.

Service management and marketing : managing the service profit logic / Christian Gronroos. by
Edition: Wiley Custom edition 4E
Publisher: West Sussex, United Kingdom : John Wiley & Sons, c2015Copyright date: copyright 2015
Availability: Items available for loan: Main Library (1)Call number: 658.8 .G876 2015.

Service quality and customer satisfaction at City Service Corporation (Cleaning Industry) / Rachel C. Dilay. by 2018
Dissertation note: Thesis (Master in Business Administration)--Jose Rizal University, 2018
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812 .D576 2018.

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