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How to turn customer service into customer sales : attracting new customers, training and motivating staff and turning complaints into orders / Bernard Katz. Publisher: IN : Jaico, [2005]Copyright date: copyright 2005
Availability: Items available for loan: Main Library (1)Call number: 658.812/K19 2005.

Telephone courtesy and customer service / Lloyd Finch. by Series: A fifty-minute series book
Edition: 3rd ed.
Language: English Publisher: Boston, MA : Thomson, [2005]Copyright date: copyright 2005
Availability: Items available for loan: Main Library (1)Call number: 651.73/F491 2005.

The future of competition: co-creating unique value with customers / C. K. Prahalad and Venkat Ramaswamy. by Publisher: Boston : Harvard business school press, [2004]Copyright date: copyright 2004
Availability: Items available for loan: Graduate School Library (1)Call number: 658.42/P898 2004.

Customer Service best practices. Customer Service best practices / Ron Zemke, John A. Woods, edition. by Publisher: Mumbai: Jaico Publ. Hse, 2004
Availability: Not available: Main Library: In transit (1).

Understanding and managing customers / edited by Isobel Doole, Peter Lancaster and Robin Lowe. by Publisher: London: Pearson Education, [2004]Copyright date: copyright 2004
Availability: Items available for loan: Main Library (1)Call number: 658.812/D691 2004.

Customer service : a practical approach / Elaine K. Harris. by
Edition: 3rd ed.
Publisher: Upper Saddle River, NJ : Prentice Hall, [2003]Copyright date: copyright 2003
Availability: Items available for loan: Main Library (1)Call number: 658.812 /H313 2003.

Services marketing: integrating customer focus across the firm / Valarie A. Zeithaml and Mary JO Bitner. by
Edition: 3rd ed. Int'l ed.
Publisher: MA : McGraw-Hill, 2003
Availability: Items available for loan: Main Library (2)Call number: 658.8 Z48 2003, ...

Killer customer care : how to provide five star service that will double and triple profits / by George Colombo. by Series: Entrepreneur mentor seriesPublisher: Irvine, CA : Entrepreneur Media, [2003]Copyright date: copyright 2003
Availability: Items available for loan: Main Library (1)Call number: 658.812/C718 2003.

Fish: a remarkable way to boost morale and improve results / Stephen C. Lundin, Harry Paul, and John Christensen. by Publisher: N.Y.: Hyperion, [2000]Copyright date: copyright 2000
Availability: Items available for loan: High School Library (1)Call number: 658.314/L963 2000.

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