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Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.

by Berry, Leonard L.

NY : Free press, c1999NY : Free press, c1999Availability: Items available for loan: Graduate School Library [Call number: 658.812/B534 1999] (1).

Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer and Elgar Fleisch

by Fischer, Thomas, 1959- | Gebauer, Heiko | Fleisch, Elgar.

New York : Cambridge University Press, 2012Availability: Items available for loan: Main Library [Call number: 658.4012 .F529 2012] (1).

Service marketing management / edited by Clifford Short.

by Short, Clifford [editor. ].

Copyright date: New York, USA : Clanrye International, c2018Copyright date: copyright 2018Availability: Items available for loan: Graduate School Library [Call number: 658.8 .Se491 2018] (1).

Handbook of hospitality industry and tourism / edited by Janice Brando.

by Brando, Janice [editor.].

Copyright date: New York : Larsen & Keller Education, c2019Availability: Items available for loan: Main Library [Call number: 647.94 .H236 2019] (1).