TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: a practical approach 
SN  - 0-13-097853-1
U1  - 658.812   
PY  - 2003///]
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer services
KW  - GENERAL MANAGEMENT
N1  - Has index
ER  -