TY  - BOOK
AU  - Evenson,Renee
TI  - Customer service training 101: quick and easy techniques that get great results 
SN  - 9780814416419
U1  - 658.812 
PY  - 2011///
CY  - NY
PB  - Amacom
KW  - Customer services
KW  - Customer relations
KW  - Employees
KW  - Training of
N1  - Includes bibliographical references and index
ER  -