TY  - BOOK
AU  - Evenson,Renee
TI  - Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results 
SN  - 9780814420324
U1  - 658.812 
PY  - 2012///
CY  - New York : 
PB  - American Management Association, 
KW  - Customer services
KW  - Terminology
KW  - Customer relations
KW  - Business communication
ER  -