TY  - BOOK
AU  - Evans,James R.
AU  - Lindsay,William M.
TI  - Total quality management
SN  - 9789814441001
U1  - 658.4013 
PY  - 2013///
CY  - Pasig City, Philippines : 
PB  - Cengage Learning Asia, Pte Limited, 
KW  - Management
N1  - Adult (college level or above)
N2  - "This edition of Total Quality Management continues to embrace the fundamental principles and historical foundations of total quality  and to promote high-performance management practices that are reflected in the Baldrige Criteria, while providing a foundation for understanding and applying Six Sigma. All chapters have been updated to provide the most current coverage available. It includes many new and interesting Quality in Practice cases and a wide variety of examples from organizations around the world emphasize the importance of quality in the global economy and added or replaced many end-of-chapter cases. Some highlights included:  - Contrasts and comparisons of Baldrige, iSO 9000, and Six Sigma in the managerial chapters of the book. - Student-friendly layout highlighting important concepts. - Text coverage of most of the body of knowledge (BOK) required for ASQ certification as a Certified Quality Manager." -- Provided by the author
ER  -