TY  - BOOK
AU  - Colombo,George W.
TI  - Killer customer care: how to provide five star service that will double and triple profits 
SN  - 1891984861
U1  - 658.812 
PY  - 2003///]
CY  - Irvine, CA
PB  - Entrepreneur Media
KW  - Customer services
N1  - Includes index
ER  -