TY  - BOOK
AU  - Gulati,Ranjay
TI  - Reorganize for resilience: putting customers at the center of your business 
SN  - 978-1-4221-1721-7
PY  - 2009///
CY  - Boston, MA
PB  - Harvard Business press
KW  - Customer services
KW  - Customer relations
KW  - Organizational change
KW  - GENERAL MANAGEMENT
N1  - Has index
ER  -