TY  - BOOK
AU  - Finch,Lloyd C.
TI  - Telephone courtesy and customer service
T2  - A fifty-minute series book
SN  - 1-56052-577-0
U1  - 651.73 
PY  - 2005///]
CY  - Boston, MA
PB  - Thomson
KW  - Telephone etiquette
KW  - Telephone in business
KW  - Customer services
KW  - OFFICE SERVICES
ER  -