TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rich
TI  - Dealing with difficult people: 24 lessons for bringing out the best in everyone 
SN  - 0-07-141641-2
U1  - 658.3145 
PY  - 2003///
CY  - MA
PB  - McGraw-Hill,  
KW  - Interpersonal communication
KW  - Work
KW  - Psychological aspects
KW  - Interpersonal conflict
KW  - Personnel management
KW  - GENERAL MANAGEMENT
ER  -