TY - BOOK AU - Phillips,Jack J. TI - Return on investment in training and performance improvement programs SN - 0-7506-7601-9 U1 - 658.3124 PY - 2003/// CY - Oxford PB - Butterworth/Heinemann. KW - Rate of return KW - Handbooks, manuals, etc KW - Employees KW - Traininng of KW - Evaluation KW - GENERAL MANAGEMENT ER -