TY  - BOOK
AU  - Lundin,Stephen C.
AU  - Christensen,John
AU  - Paul,Harry
TI  - Fish: a remarkable way to boost morale and improve results 
SN  - 0-7868-6602-0
U1  - 658.314 
PY  - 2000///]
CY  - N.Y.
PB  - Hyperion
KW  - Employee motivation
KW  - Customer services
KW  - GENERAL MANAGEMENT
ER  -