TY  - BOOK
AU  - Chang,Richard Y.
AU  - Kelly,P.Keith
TI  - Improving through benchmarking; a practical guide to achieving peak process performance
SN  - 0-7494-1655-6
U1  - 658.4012 
PY  - 1994///]
CY  - London
PB  - Kogan Page
KW  - Benchmarking
KW  - Strategic management
KW  - GENERAL MANAGEMENT
ER  -