TY  - BOOK
AU  - Sower,Victor E.
TI  - Essentials of quality: with cases and experiential exercises / 
SN  - 9780470509593
U1  - 658.4013 
PY  - 2009///
CY  - NJ
PB  - Jonh Wiley
KW  - Total quality management
KW  - Total quality control
N1  - Includes bibliographical references and index
ER  -