TY  - BOOK
AU  - Kulshrestha,Nitish
TI  - Total quality management
SN  - 9789380995335
U1  - 658.4013 
PY  - 2012///
CY  - New Delhi
PB  - Enkay publishing, 
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -