TY  - BOOK
AU  - Lilley,Roy C.
TI  - Dealing with difficult people
SN  - 0749447516
U1  - 650.13 
PY  - 2006///
CY  - London, Philadelphia
PB  - Kogan Page
KW  - Psychology, Industrial
KW  - Interpersonal conflict
KW  - Problem employees
ER  -