TY  - BOOK
AU  - Galbraith,Jay R.
TI  - Designing the customer-centric organization: a guide to strategy, structure, and process 
SN  - 0787979198 alk. paper
U1  - 658.812 
PY  - 2005///
CY  - San Francisco
PB  - Jossey-Bass A Wiley Imprint
KW  - Customer relations
KW  - Management
KW  - Handbooks, manuals, etc
KW  - Strategic planning
N1  - Includes bibliographical references and index; Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes
ER  -