TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: skills for success 
SN  - 978-007-127750-1
U1  - 658.812 
PY  - 2009///]
CY  - Boston
PB  - McGraw-Hill
KW  - Customer service
KW  - Management
KW  - GENERAL MANAGEMENT
N1  - Has index
ER  -