TY  - BOOK
TI  - How to turn customer service into customer sales: attracting new customers, training and motivating staff and turning complaints into orders 
SN  - 81-7992-214-6
U1  - 658.812 
PY  - 2005///]
CY  - IN
PB  - Jaico
KW  - Customer services
KW  - Customer relations
KW  - GENERAL MANAGEMENT
N1  - Has index
ER  -