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Total quality management / James R. Evans, William M. Lindsay.

By: Contributor(s): Publisher: Pasig City, Philippines : Cengage Learning Asia, Pte Limited, 2013Edition: Philippine editionDescription: 484 pages, 4 unnumbered of pages ; 22 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9789814441001
Subject(s): DDC classification:
  • 658.4013 .Ev92
Summary: "This edition of Total Quality Management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Baldrige Criteria, while providing a foundation for understanding and applying Six Sigma. All chapters have been updated to provide the most current coverage available. It includes many new and interesting Quality in Practice cases and a wide variety of examples from organizations around the world emphasize the importance of quality in the global economy and added or replaced many end-of-chapter cases. Some highlights included: - Contrasts and comparisons of Baldrige, iSO 9000, and Six Sigma in the managerial chapters of the book. - Student-friendly layout highlighting important concepts. - Text coverage of most of the body of knowledge (BOK) required for ASQ certification as a Certified Quality Manager." -- Provided by the author.
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Holdings
Item type Current library Call number Status Date due Barcode
Print Materials Main Library Filipiniana Section 658.4013 .Ev92 2013 c.3 (Browse shelf(Opens below)) Available 0115212
Print Materials Main Library Filipiniana Section 658.4013 .Ev92 2013 c.2 (Browse shelf(Opens below)) Available 0113708
Print Materials Main Library Filipiniana Section 658.4013 .Ev92 2013 (Browse shelf(Opens below)) Available 0110422

"This edition of Total Quality Management continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Baldrige Criteria, while providing a foundation for understanding and applying Six Sigma. All chapters have been updated to provide the most current coverage available. It includes many new and interesting Quality in Practice cases and a wide variety of examples from organizations around the world emphasize the importance of quality in the global economy and added or replaced many end-of-chapter cases. Some highlights included: - Contrasts and comparisons of Baldrige, iSO 9000, and Six Sigma in the managerial chapters of the book. - Student-friendly layout highlighting important concepts. - Text coverage of most of the body of knowledge (BOK) required for ASQ certification as a Certified Quality Manager." -- Provided by the author.

Text in English.

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